Terms & Conditions

In these Terms and Conditions, the following definitions apply:

“Website” refers to the site accessible through www.proofers.co.uk, including all related subdomains and pages within.

“We,” “Us,” “Our,” and “Proofers” refers to Proofers, the entity that owns and operates this Website, as well as any of its employees, contractors, agents, or representatives.

“You,” “User(s),” “Customer(s)” refers to any individual accessing or using this Website, including anyone who engages with the services we provide.

“Proofreader(s),” “Editor(s),” and “Copy Editor(s)” refers to the individuals or team members at Proofers responsible for delivering the services offered to you, including proofreading, editing, and formatting.

“Document(s)” refers to any text or written content that you submit to us for editing.

“Editing” includes all services offered by Proofers, including but not limited to proofreading, copy editing, paraphrasing, and formatting.

“Content” refers to all information and material available through this Website.

“Terms and Conditions” or “Terms of Use” refers to the rules, policies, and guidelines governing the use of this Website and the services provided by Proofers.

“Third-Party Websites” refers to any external sites or services not owned or controlled by Proofers but linked to or from this Website.

“User Conduct” describes the behaviour expected from individuals using this Website, including compliance with applicable laws and these Terms and Conditions.

“Intellectual Property” refers to copyrights, trademarks, patents, trade secrets, and other proprietary rights associated with the content and materials on this Website.

“Virus” or “Malware” refers to any harmful software, program, or code that can disrupt or damage a computer system, including but not limited to viruses, trojans, worms, spyware, or other forms of malware.

“Communications” includes any form of interaction or exchange of information with Proofers, whether through emails, contact forms, or other communication methods available through the Website.

“Governing Law” refers to the legal framework that governs the interpretation and enforcement of these Terms and Conditions, specifically the laws of England and Wales.

“Changes” refers to any updates, alterations, or modifications made to this Website, its content, or these Terms and Conditions, which Proofers reserves the right to make without prior notice.

This site, or any part of this site, may not be reproduced, duplicated, or copied for any commercial purpose without our written consent.

By using this website, you fully accept these Terms and Conditions. If you do not accept these Terms and Conditions, you must stop using this website immediately.

You agree not to misuse the website, including introducing viruses or other harmful material, or attempting to gain unauthorised access to the website, servers, or connected databases.

Any unauthorised use of this website may result in legal action.

Proofers reserves the right to modify or withdraw, temporarily or permanently, the website (or any part of it) with or without notice, and you agree that Proofers shall not be liable to you or any third party for any such modifications or withdrawal.

Continued use of this website after any changes to the Terms and Conditions are posted constitutes your acceptance of those changes.

We reserve the right to modify these “Terms and Conditions” at any time without notice. Your continued use of our website will indicate your complete acceptance of the updated terms.

All electronic files we receive are checked for malware and viruses. Although we scan all files sent to and from Proofers for viruses, we cannot guarantee they will be completely virus-free. We strongly recommend that you scan any files you receive from Proofers for your own safety. Our IT equipment is also regularly checked for viruses to keep everything secure.

You can find links to other websites on the Proofers website. Although we check these links before we add them, we do not control their content and cannot guarantee their accuracy. It is up to you to check the information on these external websites.

All content on this website is the property of Proofers unless otherwise specified.

Downloading, copying, or printing pages from this website is permitted solely for personal use.

You are not allowed to copy, reproduce, sell, or distribute any content from this website for commercial purposes without the consent from Proofers.

The content on this website, including text, graphics and code, is protected by UK and international intellectual property laws.

Any unauthorised use, modification, or distribution of website content for commercial purposes is strictly prohibited.

You retain full copyright, ownership, and control over any documents or materials you submit to Proofers, including any versions amended by us.

You are responsible for ensuring that any content you submit does not breach copyright laws.

Our editors follow specific guidelines to deliver the services ordered by customer. Customers may provide additional notes when placing their order, but if these are not aligned with the chosen and paid-for service(s), we reserve the right to decline the order and issue a refund.

Guidelines for the Services on Offer:
Proofreading:

• Correct spelling mistakes
• Correct punctuation
• Correct grammatical errors
• Check references and citations
• Highlighting all edits
• Provid feedback with corrections

Copy Editing:

• Correct all spelling mistakes
• Correct punctuation
• Correct all grammatical errors
• Improve intelligibility
• Ensure flow
• Amend for appropriate tone
• Check references and citations
• Highlight edits
• Provide feedback with corrections

Document Formatting:

• Table of Contents
• Page Layout
• Cover Sheet
• Tables and Figures
• Consistency
• Unlimited Revisions
• Customised Formatting

Paraphrasing and Rewriting

• Re-write of all of the sentences
• Improvement of your work
• Notes to explain paraphrasing decisions
• Reference checking
• Highlight changes
• Feedback with the corrections

Plagiarism Check

• Highlight Matching Text
• Similarity Score
• Sources

You can calculate the cost for editing your document using our Pricing page.

Occasionally, after an initial review of your work, we may need to request payment of an additional fee. This typically happens if your document requires more effort to edit than anticipated or if an upgrade to the chosen service is necessary. Should this occur, a payment link will be sent to you via email.

Full payment is required before we begin editing your document, unless a different arrangement has been agreed upon.

Once the editing is complete, documents will be returned to you electronically. We do not post hard copies.

It is your responsibility to ensure that the correct details are provided when placing your order. Entering an incorrect email address or phone number can cause unnecessary delays. We cannot be held accountable for such errors.

Proofers accepts payments through Stripe and PayPal. Stripe allows you to use all major credit and debit cards for your convenience. Once your order has been successfully processed, you will receive a confirmation email.

If you encounter any issues with Stripe or PayPal, we also offer the option to pay via BACS. Please note that if you choose to pay using BACS, the payment must clear before we can return the edited documents. Proofers cannot be held responsible for any delays caused by bank processing times.

Proofers operates with a straightforward policy regarding delivery, extensions, and refunds.

If you are unhappy with the edited work, you must contact our team at enquiries@proofers.co.uk as soon as possible, explaining the reasons for your dissatisfaction. One of our editors will review your concerns to assess whether our set guidelines have been met.

Should we determine that further corrections are necessary, we will make the appropriate adjustments. If you are still unsatisfied after these corrections, we may offer additional revisions to your document(s).

In rare cases, where your requirements cannot be met or further revisions are not possible, we may offer a partial or full refund. Refunds are processed within 24 hours, although it may take up to 5 days for the funds to appear in your account.

Duplicate orders will be cancelled and refunded within 24 hours. Overpayments will also be refunded within 24 hours.

At Proofers, we strive to deliver work within the agreed timeframe. However, there are occasions when we may need to extend the deadline to ensure the quality of the editing is not degraded. Typically, such extensions are necessary when:

• Customer requirements need further clarification.
• The customer has failed to provide supporting documentation.

If an extension is required, then one of our team members will contact you via email to inform you of the delay. In instances where a delay is due to Proofers’ own issues, such as IT problems or staff sickness, we will do our utmost to resolve the issue promptly and we will ensure that you are notified as soon as possible.

Proofers reserves the right to refuse or decline any orders placed.

If an order is declined, the customer will be contacted, and a full refund will be issued.

Common reasons for declining an order may include the customer selecting an incorrect service. For instance, if a customer orders a proofreading service but the document requires copy editing, which involves a more detailed level of editing, we would contact the customer to offer the option to either upgrade the service or cancel the order.

Additionally, we may choose to decline an order if we feel that there is little value we can add to the editing. In such cases, a full refund will be issued.

At Proofers, we are committed to maintaining confidentiality.

We understand that our editors have access to unpublished material, so we limit access to your information to only authorised employees who require it to carry out their job responsibilities.

To protect your work, we have implemented several measures, including requiring all employees to sign a Non-Disclosure Agreement (NDA).

Proofers guarantees that none of your order details will be knowingly disclosed to any third parties, except to those directly involved in editing your document(s).

Like most organisations, we recognise that online communications carry risks. Our editors use third-party software such as Google Drive, Microsoft Word, Office 365, and Gmail. While these platforms are considered secure, Proofers cannot be held responsible for any security breaches that may occur with these services.

All documents are removed from our servers four weeks after the order has been placed. Additionally, documents are deleted from any local repositories after the same four-week period.

We recommend reviewing our Privacy Policy alongside these Terms and Conditions.

If you have any questions regarding these Terms of Use, please contact us at enquiries@proofers.co.uk